Trusted protection for people, property and business continuity
Our alarm receiving centre (ARC) delivers a fully accredited alarm monitoring service for Kent businesses.
When an alarm is triggered at your premises, professional responders stand ready 24/7 to analyse the cause and provide a swift, efficient response.
Our alarm monitoring service is designed to meet the security needs of Kent businesses.
Whether your site is urban or rural, vacant or occupied, our monitoring service is ready to detect, analyse and rapidly respond to any threat.
The service is flexible, delivered on your terms. For example, site monitoring could be:
For a no-obligation conversation about your requirements, and the most cost-effective options, call us on 08445 610 578
Used with intruder alarms, fire alarms and CCTV, our alarm monitoring service combines cutting-edge technology with human judgement and expertise.
When an alarm is triggered, trained responders immediately assess the cause. If confirmed as false, they’ll turn it off and notify the authorised keyholder.
There’s no risk of untrained staff attending to investigate, and no unnecessary attendance by the emergency services.
If the alarm is genuine, our responders can:
The service is entirely bespoke. It’s delivered on your terms, as and when you need it.
Talk to a security expert now on 08445 610 578
In Kent, many security breaches are opportunistic, rather than the result of sophisticated criminal planning. Business losses often arise due to a lack of awareness that anything is amiss — particularly outside working hours.
Active monitoring saves valuable time from being wasted. It stops minor security breaches from escalating into seriously costly business damage.
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At CSG, security is literally in our DNA. We’ve been a family-run commercial security provider since 1947 so if you have a security issue, we know how to solve it.
For honest, straightforward advice about your security needs, call us on 08445 610 578.
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When an alarm or CCTV activation is received at our Alarm Receiving Centre (ARC), our highly trained operators immediately assess the situation by verifying the nature of the alert. Depending on the type of activation, we initiate the appropriate response, which can include contacting emergency services, notifying designated keyholders, or dispatching a security response team. Our operators follow strict protocols to ensure every alarm is handled swiftly and accurately, prioritising your safety, and minimising any potential risks. We also maintain detailed logs of each incident, providing you with a full report for your records.
Automated alarms are actioned immediately, while other types of alarms may have different response times depending on the nature of the alert.
Yes, all CSG operations are conducted in line with current British Standards and are regularly reviewed to ensure compliance.
An Alarm Receiving Centre (ARC) is a facility that monitors various security systems. It is staffed by a team of highly trained monitoring operatives who provide continuous 24/7 monitoring, 365 days a year.
Yes, CSG can tailor escalation procedures to meet each client’s specific requirements.
All of our operators are fully trained and hold a valid SIA CCTV license.
Our ARC can monitor a wide range of systems, including fire alarms, CCTV cameras, and access control systems.
All alerts are thoroughly investigated. If an alert is found to be false, it is still reported to identify any potential underlying issues.
There’s no slick sales team or upselling. We provide honest advice about what you might need — and equally honest advice about what isn’t necessary. It’s our job to keep you safe, and save you money.
Classic Services Group is a family-run company, founded in 1947. We listen and learn, then deliver the right solution based on decades of knowledge and experience as a commercial security provider.
We offer a combination of cutting-edge technology and old-fashioned courtesy to you, our customer. We want to be more than a service provider. It’s about building a warm, friendly, long-term relationship.
Would you like a professional security assessment? It’s free, with no obligation to continue. Just ask and we’ll book it in for you.
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